SHIPPING

WHAT IS YOUR PROCESSING TIME?

We ship out orders on Mondays and Saturdays. Accordingly, the current processing time before shipping is 1-5 business days. You will receive a notification when your item has shipped, along with a tracking number.

WHEN WILL I RECEIVE MY ORDER?

Customers should expect to receive their package in 4-10 business days after processing and shipment.

Once your package has been scanned by USPS, we are no longer liable or responsible for any delays, failed deliveries, lost packages, or stolen packages. However, we absolutely want you to receive your book(s)! See the next section for further information on lost or delayed packages.

WHAT DO I DO IF MY PACKAGE IS LOST OR DELAYED?

Occasionally—and especially during weather events and the holidays—packages are delayed. We recommend using the tracking number that we provide at shipment to keep tabs on where your package is.

We know that it’s excruciating to wait for a new treasure!

Unfortunately, we have no control over delays, and we do not have any additional shipping information outside of the tracking that you have access to.

If your package has been marked as “delivered” but you haven’t received it, we recommend the following steps:

• Verify that your mailing address is correct.

• Check with your household members to verify that the package wasn’t handed off to someone else.

• Check with your neighbors to ensure that the package wasn’t misdelivered to them.

Sometimes USPS will mistakenly mark a package as “delivered” when it hasn’t been. In these cases, it may take an additional 3-5 business days for your package to arrive. If your package hasn’t arrived after this period, we recommend checking in with your local post office to inquire about the tracking and ensure that they are not holding your package there.

If you’ve taken these steps and there is still no sign of your package after two (2) weeks, please reach out to us at finchandgumption@gmail.com, and we’ll be happy to help!

In rare circumstances, USPS will mark a package as “lost”. If this happens, please reach out to us at finchandgumption@gmail.com so that we can get a replacement candle to you.

WHAT DO I DO IF MY PACKAGE IS RETURNED?

If the shipping information you provided at checkout is incorrect and your package is returned to us, you will need to pay a reshipping cost of $8.00. If you choose to receive a refund rather than reship the purchased item(s), you will only be refunded the cost of the item(s). We are unable to refund shipping costs.

If your package is marked “return to sender” but we do not receive it, you are responsible for paying the full cost of the order and $8.00 in shipping. We are unable to issue refunds for returned items that we do not receive.

To avoid returned packages, we highly recommend double-checking any autofills during checkout, updating your new address when you move, and avoiding ordering packages that could be delivered when you’re traveling or requesting a stop-mail service. We want you to receive your book(s) as badly as you do!

DO YOU SHIP INTERNATIONALLY?

No, unfortunately, we do not currently offer international shipping. Check the bookshop in months to come for possible updates on this front!

RETURNS & EXCHANGES

DO YOU OFFER RETURNS OR EXCHANGES?

All sales are final. We do not accept returns or offer refunds/exchanges. However, we're always here to help if you encounter any issues with your order. You can reach us at finchandgumption@gmail.com.

WHAT DO I DO IF AN ITEM ARRIVED DAMAGED?

Don’t panic. We’ve got you covered!

Email us at finchandgumption@gmail.com within seven (7) days of delivery and include 1) a clear photo of the damaged item and 2) your order confirmation number so that we can send a replacement of the item ASAP.